Refund Policy
Effective date: August 30, 2026
No-Refund Policy
ThruSmith LLC offers a full-featured free tier that allows you to explore all core planning tools before making any purchase. Because meaningful free access is available prior to purchase, all Season Pass sales are final.
We do not offer refunds, exchanges, or credits for any reason, including but not limited to:
- Change of mind after purchase
- Failure to use the product after purchase
- Trail plan changes or cancellation of your hike
What Your Season Pass Covers
The ThruSmith PCT Season Pass is a one-time purchase that unlocks all paid features for the life of the product — that is, for as long as ThruSmith LLC continues to operate the PCT planner. There is no recurring charge, no renewal, and no expiration date on your access.
Questions or Concerns
If you have a question about your purchase or believe there has been a billing error, please contact us before initiating a dispute:
Email: hello@thrusmith.com
We're a small team and we'll do our best to make it right.